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Online Reputation Management for Businesses in Malaysia

Every business owner should understand the importance of reputation, it’s how your customer perceives your business as a whole. You want great word of mouth, which will generate more sales as more people refer you.

Online reputation is very similar, you want to have great word of mouth online too! Everyone has that experience of seeing an ad on social media and is interested in buying from the business, but when you search for more details, you see bad reviews and services.

That’s why online reputation is vital for businesses in the digital age. You want people to not only hear about you but also have a good online reputation to give them a push before purchase!

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Justin is very experienced and skillful consultant in Digital Marketing. He explained thoroughly the improvements required to enhance my GBP. Recommended!

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Why Online Reputation is important?

Well, because it brings you real foot traffic and sales, not likes and shares

benefits-1

Higher ranking

Better reputation

Repeat sales

local-listing-in-google-maps

Grow Your Business With Online Reputation

If you run a brick-and-mortar business, you can’t miss out on your Google Reviews.

It is FREE for your business to be seen by thousands of potential clients on Google Maps. It is a place where you can find contact details, opinions from your customers, or information about your business.

When you fully optimise it, GBP will provide you with thousands of customers!

Did you know that a Google Business Profile can be positioned higher than any Google organic search?

That’s why our Digital Marketing Agency in Malaysia offer you help in managing and positioning the Google Business Profile so that you can take care of running your own business.

Get a Free Audit (Worth RM500)

5 Steps to Get More Sales With Online Reputation

1. Running a GBP Audit

We’ll have a brief 30-minutes discussion about your needs and whether we’re able to provide a service to improve your sales. Typically, you’ll need to have a brick-and-mortar business (real business address) for local SEO to work, any virtual offices do not work here.

Also, a SEO & mobile-friendly website is required for this to work.

If you have a website already, we can see if the site works to improve your SEO ranking. If it does, you don’t have to pay an extra dime and we’ll start working on bringing you sales immediately!

Get a Free Audit (Worth RM500)

2. Keyword Research

After a site audit, I’ll need some time to work on researching keywords of your competitors and how you can out-rank them.

What do I mean by that?

Let’s say you’re operating a cafe in PJ, most probably you’re comparing against a lot of competitors that try and rank for PJ area. Hence, we will work to identify keywords like “cafe near SS2” to make it much easier for your cafe to rank.

Or better yet, a single item on your menu like “Big Breakfast in SS2” could work much better!

Get a Free Audit (Worth RM500)

3. Optimise Your Google Business Profile

This is one of the most essential element on how your business could rank on Google maps. Keeping your business details consistent across the internet like Facebook, Instagram, Foodadvisor, Tripadvisor, Yelp, is very important.

Especially for NAP, which stands for

  • Name
  • Address
  • Phone number

Google is smart enough to know if your businesses details are consistent across the internet in order to give great experience to their users. This requires some work, hence we’ll work on this as well

Get a Free Audit (Worth RM500)

4. Easily Collect Reviews

We know it’s hard to collect great reviews that boost your Google ranking. So we’ve a FREE tool that your customer can easily leave a review in 10 seconds!

  • WhatsApp your customer to leave a review
  • Download a poster for your customer to scan QR when they pay – Try scanning the QR code and try it out!
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5. Watch Your Business Grows

Now your Google Business Profile is optimised. It is time you have to wait for the results, which usually show in 30 to 90 days after implementing essential changes.

Unlike social media, you are always on top! Your business posts will not be washed down by the next cat video. The best part is that you don’t have to spend every month to run ads that may, or may not work!

Customers here are already interested in buying, and your business will appear at the right time.

Get a Free Audit (Worth RM500)

How We Help?

Basic data optimization
Automatic/manual answers to reviews
Regular content posting
Products optimization
Services optimization
Linkbuilding activities
Basic website analysis
Business.site optimization

Frequently Asked Questions

Creating a Google Business Profile is absolutely free. Learn how to create your own Google Business Profile.

The contract starts when you engage our service and is billed before we start. For every subsequent month, we will send a bill on 21st. We will not proceed with any service for the subsequent month if no payment is made before 28th.

Don’t worry – there will be no binding on contract. Feel free to cancel our service anytime if you feel that we’re not doing great job

The effects depend on your current position, the industry in which you operate, the activities of your competitors, and the initial state of your Google Business Profile. You can see your GBP and rankings improve in 14 to 28 days.

Yes! It is our main goal. We’re putting a lot of effort into your company’s growth. We believe our growth is closely tied with your business revenue, so we strive hard to grow your business.

Yes, you will need to assign us as a manager of your GBP account before we can make any edits. How to add someone as a GBP manager?

Yes, this is absolutely needed. Whether it’s your own website or a google business site, a website is crucial for your business to rank on top. It also gives better experience for your clients whenever they want to know more information about you! You can choose to engage us to build a website or even build a website of your own.

Yes it does. In fact, it works amazing as Google actually prioritise businesses that are more reputable and multiple locations signals that. For us to manage these businesses, an additional RM500 will be charged per location.

Let's hop on a 30-minute call!

I will run a Google website audit completely free of charge for your business. Who knows? This could be the best decision you made in your life. Worst thing’s worst, you spend 30 minutes knowing a new friend 🙂

Get a Free Audit (Worth RM500)
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